MCK Conversion Kit Disappointment!
[Opinion Piece] So I decided to bite the bullet and buy a CAA GearUp MCK Conversion earlier this year when they were on sale…
I have to say that the COMPANY (not the product, so far) is the biggest disappointment of any firearms related company I have every dealt with.
[Glock has always been awesome]
[Springfield Armory has always treated me well (Ok, I grew up with those guys, but still – I doubt they remember me at this point)]
[Smith & Wesson has always been awesome; heck, even Iver Johnson treated me well back in the day!]
[I could go on & on…]
Dealing with CAA GearUp regarding:
- Sales tactics
- Quality Control
- Customer Service (where you normally make right any shortcomings of the above two)
I was more than disappointed, I was shocked at the treatment I received.
While I appreciate you watching – and giving thumbs-up – the video below, here is the skinny:
CAA GearUp MCK Conversion SALES
Personally, I think if you are going to put version 2 on sale because version 3 of a product is going to roll out next week the ethical thing is to roll out v3 first or simultaneously.
Thinking you’re getting a deal on a product only to find out a week or two later that you ordered the ‘OLD’ version; well, that just sucks, IMHO.
Then, when I decided to shell out the money for the red dot, I get a coupon for $15 (I think) a few days AFTER I order and BEFORE I even receive it. Bad luck? Ok maybe.
I thought ‘what the heck’ and reached out to the company – ‘hey, can you help me here?’
NADA, nope, sorry pal.
Not even a coupon for something else I might still want to buy. Just sayin’, a great many companies will try to do SOMETHING to make you feel better, but not CAA GearUp.
Bad luck twice?
Despite all of that, and I hadn’t even taken it to the range yet…
I decided to sidestep all this ATF pistol brace crap (despite injunction immunity) and buy the butt cover and take the brace off.
While following the instructions to install that accessory I DISCOVER that a screw is missing on the MCK Conversion (back-most top rail screw).
I check the box… not there. Scour the flower (with a trusty Olight) – nope, wasn’t loose and fallen out.
It was NEVER THERE
So I reach out to customer service, detailing the chain of events and using the word ‘discover’. What I expected was that they would put a screw or two in an envelope and mail it to me with a ‘sorry, sir, here you go’ … DONE!
Nope; instead they accused me of losing it and told me to go buy one.
Well, at least they gave me the thread specs of the screw (though not the design) but then I found they were the WRONG SPECS!
The specs they gave me were for the 2nd to back-most top rail screw, not the back-most! NOT the same.
So I had to dig in the special hardware section of both Home Depot & Lowe’s to find something that would work.
A customer spends that much money with you on several different orders and you can’t afford to stick a screw in an envelope, slap a stamp on it and mail it to me?
I asked to speak to a supervisor and they discontinued communication.
I will never buy from CAA GearUp again, you do as you see fit.